Technology: Service Transition
What is Service Transition?
Service Transition ensures that new, modified or retired services meet the expectations of the business, and transition successfully from Project into Production (operational state). It ensures the Service Support Team have full visibility of the requirements to support this Service and full alignment on expectations with the Business are agreed. The Service team will not support any new Services which have not completed Service Transition and been fully signed off by the Service Operations Manager and Business Owner
Service Transition Acceptance Criteria
Service Transition Acceptance Criteria, template attached, is to be completed prior to the Service moving in to Production, and prior to any support been provided by Service Support Team. The acceptance criteria should be completed throughout the project process, a Change Request should be created to move the Service in to Production and the completed Service Transition Acceptance Criteria should be attached to the Change.